Bachelor in IT Service Management

Course typeBachelor
Course sectorIT
Course duration4 Years
Starting dateSeptember 2016
DegreeBachelor of Science
Tuition fee (EU/EEA students) € 2,006
Tuition fee (NON-EU students)(specification) € 7,800

Saxion student IT Service Management in the labInformation and Communication Technology  is everywhere. Ordering tickets for a concert, applying for a student loan, calling your friend who is away on a study trip – this and more can all be done online nowadays. You can even participate in meetings online, and you can buy groceries without leaving the house. IT specialists play a key role in keeping such day-to-day activities running smoothly. Today’s big discovery is often old news by tomorrow, with one development following another at breakneck speed. The opportunities within IT are becoming more diverse all the time, and users are making ever-greater demands.

IT Service Management is one of the three graduation programs within the bachelor program Information and Communication Technology. You will start your studies at Information and Communication Technology with a general introduction semester on IT Service Management, Software Engineering and Business IT. You acquire more knowledge of your future work field, your capacities and our three IT programs. At the end of the first semester you will decide which graduation program fits you the best: IT Service Management, Software Engineering or Business IT. The next three and a half years you will spend studying subjects, which are directly related to the graduation program of your choice. Your IT program will be an excellent preparation for a dynamic career in which you will be required to actively keep pace with new developments.

About IT Service Management
Keen to lay the technical and organizational foundations on which all IT works? At IT Service Management you will focus on how to advice organizations to set up and use the best IT infrastructure. You will be trained to optimize hardware, software and networks for users. Technique and architecture, together with system development and IT Service Management are leading. Learn all about computer networking, operating systems, databases, IT applications, communication and service management. You can specialize in subjects such as Enterprise Infrastructures and Security.

For more information about the IT Service Management program: see course content.


First and second years
The first semester of your degree revolves around gaining a general overview and an orientation on ITSM,  Business IT and Software Engineering.  After the first semester you can choose the course graduation program that is right for you. You will spent the next one and a half years studying subjects which are directly related to the program of your choice. You will attend lectures and seminars, and work in projects.

Third and fourth years
The third year will start with an internship. This is the opportunity for you to gain practical experience. After your internship you specialize in your domain by choosing elective modules, which will complete your third year. In the first semester of your fourth year you take a deepening or broadening minor program. You will complete your studies with a graduation project at an IT department or a (IT) company.

More information
Check the following resources to find out more about the programme of IT Service Management:

Degrees in The Netherlands are based around the credit system. What are credits? You are awarded a number of credits for each assignment, exam and traineeship that you complete. Each credit is equivalent to a study load of 28 hours. You are expected to earn 60 credits every year. This means that an academic year is equivalent to a study load of 1,680 hours. This should give you a reasonably clear idea of the amount of time involved in completing your degree successfully.

School of Creative Technology
The  program IT Service Management is run by the School of Creative Technology (ACT) and is taught in English. If you decide to follow one of the Information and Communication Technology programs, you will be studying together with many international students. You will have a great time combining learning, student life and studying with people from different cultures.


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By the time you graduate, you are fully prepared for a career in the world of IT. You will understand the latest innovative technologies and you will know how you can apply these technologies in practice for end users. Thanks to the huge demand for IT specialists, a wide range of jobs are within your reach. You could set to work within the IT department of a large organization, within a specialized IT company or you could start your own business.

IT Service Management job opportunities: infrastructure architect, IT consultant, IT manager, security manager

You could decide to look for a job in The Netherlands, but you could also launch your career in your home country or elsewhere. As an IT specialist, you will be welcomed with open arms anywhere in the world. It’s up to you to decide where you want to build your career. And if you prefer to continue with your studies, that’s no problem. The Netherlands has plenty of opportunities to further expand your knowledge.

You have to meet our general entry requirements to enrol in this programme.

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