Vrouw in gele trui draagt masker in het openbaar ter bestrijding van het coronavirus

Coronavirus: FAQ's and the latest news

The developments surrounding the coronavirus are moving fast. The world is slowly opening up again. This also has consequences for us as a university of applied sciences. We think it is important to inform you as well as possible about what we do.

Frequently Asked Questions

LATEST UPDATE: 23-02-2022


We are following the latest reports on the websites of the National Institute for Public Health and Environment (RIVM) and Foreign Affairs. Furthermore we maintain good contact with our students and staff members. And also with the local authorities, the regional Municipal Health Service (GGD) and the Ministry of Education, Culture and Science. 

Learn more about the approach to tackling coronavirus in the Netherlands here.

We redirect you to the website of the National Institute for Public Health and Environment (RIVM) for general questions and answers about the coronavirus (COVID-19)

RIVM: information about the new coronavirus (COVID-19)

Future students

For more information on the Digital Discovery Days, please visit this page.

Students travelling to the Netherlands from abroad need to take into account the regulations set by the Dutch government, due to COVID-19. To check what to take into account, please make use of the 'Travel well prepared' webpage from our Dutch government here.

You find all details regarding Coronavirus COVID-19 on the dedicated topic webpage of the Government of the Netherlands here.

Education, lessons & exams

It was announced during the corona press conference held on Tuesday, 15 February, that the Netherlands will be opening up again. This is due to the fact that we are getting better at dealing with corona and that by now many people have had a corona jab or been infected. This means we can also relax restrictions at Saxion. This means that:

  • As of Friday, 25 February you no longer have to wear a facemask at Saxion. Please note: for the time being facemasks are still compulsory in public transport.
  • As of Friday, 25 February you no longer have to maintain a social distance of 1.5 metres.
  • The maximum group size of 75 people in an educational space is being scrapped. As the timetables for term 2 have already been made, we first have to look at when we can start timetabling larger groups in educational spaces again.
  • You should still self-test twice a week if you are coming to Saxion. You can still order free self-tests until 1 June at http://www.zelftestonderwijs.nl/.
  • Keep to the hygiene rules to prevent the spreading of coronavirus. Wash your hands regularly, cough and sneeze in your elbow and don’t shake hands.
  • If you have symptoms stay at home and get tested at the GGD

If you are taking an exam in-person at a Saxion location, you can assume that this will be done safely. All planned exams can go ahead within the legal frameworks and guidelines

In line with national agreements, the Executive Board has decided that first-year students will have an extra year to obtain the compulsory credits (the BSA standard), just like in the past two years. This intended decision is now before the CMR for approval. More information about this will follow shortly

Minor, internship & graduating

You must comply with the rules of the company/professional group. If the standard at the company is working from home, then that also applies to you.

You must comply with the rules of the company/professional group. If the standard at the company is working from home, then that also applies to you.

You must comply with the rules of the company/professional group. If the standard at the company is working from home, then that also applies to you.

Health & infection

Just like with any other virus such as the flu and colds, the same applies to the coronavirus: pay attention to your personal hygiene! Do you want to know what good hygiene is? Check these tips.

Hand washing instructions, based on guidelines have been posted in the Saxion buildings. The towels in the toilets will be replaced more frequently. The most important measures that you can take yourself are: 

  • Wash your hands regularly (check how to do this properly here)
  • Wear a face mask when it is not possible to maintain 1,5 metre distance. 
  • Cough and sneeze into the fold of your elbow
  • Use paper tissues
  • No hand-shaking
  • Keep at least 1,5 meters between yourself and other people. 

You can find more information about how you can prevent infection here.

We have drawn up an action framework to make it clear what you should do in the event of a (possible) coronavirus infection. It shows you which steps you need to take if you: 

  • tested positive for corona 
  • have health problems that could indicate corona 
  • have been in contact with someone who is infected with the coronavirus 
  • come from an area designated as a risk area 

For everyone in the Netherlands:

  • stay at home with symptoms such as a nose cold, cough, sore throat or fever.  These are mild symptoms. Avoid social contacts. Limit visits to vulnerable people. Only call your GP if the symptoms worsen (a fever > 38 Celsius and difficulty breathing) and you require medical assistance. 
  • Take proper hygiene measures:
    • Wash your hands regularly 
    • Cough and sneeze into the fold of your elbow
    • Use paper tissues
    • No hand-shaking
    • Keep at least 1,5 metres between yourself and other people. 

If the doctor or the Municipal Health Service (GGD) decides to have you tested for a suspected infection, then students should report this by telephone/mail to the front office of their school and staff should follow the existing sickness protocol.

Our student counsellors and -psychologists are ready for you online! Do you want support with your study skills, structuring your days, help with stress or tension; a good conversation is just a click away. Plan your appointment via the Servicepoint: call 088-0193000 or mail servicepoint@saxion.nl

Do you have a question regarding your health and the coronavirus? Please look on the webiste of the RIVM or call there information hotline: 0800-1351

Testing & vaccinations

The government is making self-tests available to students and staff to coincide with the further opening up of the university. These are tests that you can perform yourself and that give an instant result. By doing a self-test you help make the locations safer. This is why we think it is important to facilitate self-tests. Using one is voluntary. You do not need to provide proof of a negative self-test to gain access to the Saxion buildings and, of course, the corona guidelines continue to apply. You only do a self-test if you have no symptoms that could indicate the corona virus. If you do have symptoms, you stay at home and make an appointment to be tested at the GGD (Municipal Health Services). You are more than welcome when you have a negative test result, but the corona guidelines will of course still apply. Take a look at  www.rijksoverheid.nl/zelftestenhogeronderwijs to find the answers to your questions about self-testing. 

These self-tests are free and you will be able to request these free self-tests until the first of September via: www.zelftestonderwijs.nl. Use your Saxion account to log in to the portal. The tests will be sent free of charge to the address you provided. The use of self-tests is voluntary. If you have any symptoms that resemble those of COVID-19, stay at home and make an appointment with the GGD for a test. Self-testing does not replace a GGD test. 

If you have symptoms such as a cold, cough, fever or sudden loss of smell or taste, you can get tested to see if you are infected with coronavirus. Read the finer details here.

You can read more about the Dutch vaccination programme against COVID-19 here.

With this app, you are able to prove you've been vaccinated, you’ve had corona or that you’ve recently tested negative for corona. You can use CoronaCheck App to get access to certain places. And to travel to other countries.

Download the CoronaCheck App and find out how it works here.

Read the finer details here.

Tuition fee & further finances

While we understand that this question is an issue, you should continue to pay tuition fees. As long as you follow (online) education, you need to be registered with Saxion and therefore pay tuition fees.

If it has become difficult to pay tuition fees, you can use the DUO performance grant, see here for more information.

The rule above only applies to full-time students who are eligible for a performance-related grant. This does not apply to students who belong to the following groups:

  • Students who have already used up their performance-related grant and who are no longer eligible for a DUO payment / loan due to their study duration.
  • Part-time bachelor and master students
  • Students who do not pay statutory tuition fees, these are students who have already obtained a degree or students who do not have EU EEA nationality.
  • Students studying for a Post initial Master at Saxion.

Unfortunately, these groups cannot receive a performance grant from DUO. There may however be other financial provisions for these groups.

Financial provisions within Saxion.

  • You can appeal to the Profiling Fund via Saxion. This fund provides, among other things, a provision based on special circumstances, including disability or chronic illness (but also circumstances such as accident, divorce, pregnancy, athletics, board work). More information about the Profiling Fund Regulations can be found on MySaxion.
  • You can apply for individual study allowance via your municipality on the basis of the Participation Act if you are a student aged 18 or older.
  • Study Funds: there are many different study funds in the Netherlands that you may qualify for as a student. This always relates to a contribution towards study costs and not a contribution for living expenses, for example.

Would you like to know more about the above provisions? Please contact the student counsellor. The student counsellor informs, advises and assists with the application for a provision.

If you have other financial problems, for example living expenses, please contact your study counsellor or schedule an appointment with the dean via Servicepoint: servicepoint@saxion.nl

You can consult the DUO website to find out whether you are entitled to an additional allowance. If you receive an allowance through DUO, you will be required to submit additional information in order to be able to keep the allowance. Check the DUO website. 

If you still have financial problems, you can contact one of our student counsellors via the Service Point or check our website Saxion Financial support and regulations (you can switch to English)  

Check whether you are entitled to this benefit www.toeslagen.nl

Check whether you are entitled to a tax refund at belastingteruggaaf

Please check the information here and see more detailed information here.

 Please, find more information here.

Housing & insurance

It is essential that you are insured sufficiently, especially if you get sick or even hospitalized. Therefore we advise you to contact your insurance company to check what is covered in case you will need to go to hospital. If Saxion has arranged your insurance for you via AON, your insurance will be valid until 31 August 2020, whether you are still in the Netherlands or your home country. For information about the insurance conditions, please check their website.

For questions concerning housing, please see MySaxion.nl > Life in the Netherlands > Housing.

IND/residence permit

If the International Office has informed you that your residence permit is ready to collect, it is possible to make an appointment to pick up your permit. This only applies to students who’s visa will expire, are going to travel and need to collect their residence permit for the first time. You will need to contact the IND by phone to make an appointment, you can find the phone number on their website. When you have applied for an extension of your residence permit, this does not apply to you and you cannot pick up your residence permit until further notice. For questions about your residence permit, please visit the IND website.

MoMi - Study Progress Monitoring

To keep your residence permit, the IND states as a condition that students need to obtain at least 50% of your credits (30 credits per year) by the end of the academic year. However, if you will not be able to obtain >30 ects due to the corona crisis or another valid reason, then you need to discuss your situation with your study counsellor as soon as possible. The Examination Board will then evaluate the validity of your request for an exception on a case by case basis.

If you have an AON insurance via Saxion and are no longer staying in the Netherlands and you want to cancel your insurance, please contact internationaloffice@saxion.nl before 1 June 2020.

You can contact your own health insurance and submit a request for a deferral of payment.

Check the IND page for the latest updates about the Coronavirus (COVID-19): effects on application or stay 

Abroad (internship, graduation & travel)

Please contact your school as soon as possible.

internship and studytrips

When it comes to exchange and trips abroad Saxion policy is as following:

  • Saxion abides by the travel advice of the Dutch Ministry of Foreign Affairs (MinBuZa):
    • GREEN: travelling is allowed.
    • YELLOW: travelling is allowed when the Internationalisation coordinator of your school has been consulted, but please take into account that there are still some risks when travelling. Make sure to abide by the corona rules of your destination, these can be different to the ones in the Netherlands/ your home country.
    • ORANGE: strictly necessary travel is allowed. An internship or study abroad is NOT considered strictly necessary and is therefore NOT allowed.
    • RED: travelling is NOT allowed.
  • Nomination and application are subject to the partner university’s policy.
  • Doing an internship or minor in your home country could belong to the possibilities, in this case please make sure to contact your school to discuss the conditions.
  • Make sure you are well prepared before your departure: read through the Saxion Safety Protocol very carefully and hand in the filled out version to your study/ internship coordinator (which is also where you can request this document).
  • Given the uncertainties surrounding Covid-19, in compliance with the Saxion Safety Protocol, every student has to come up with a plan B. Make sure to consult your school about your plan B.

Business Trips

Employee business trips are only allowed to countries with the green or yellow travel advice colour code issued by the Dutch Ministry of Foreign Affairs (MinBuZa). Please carefully consider whether the business trip is strictly necessary, this consideration must be made by consulting your supervisor or the head of your School.

If Saxion policy allows you to travel abroad to do an internship or a minor, you can apply for a scholarship. For more information on the available scholarships, the conditions and deadlines please check MySaxion.

Please contact your Saxion supervisor at your study programme to inform them about your intentions. They will guide you through the Saxion Safety Protocol.

Due to COVID-19, the Immigration Service (IND) has decided to extended the duration for living abroad with a Dutch Residence Permit from 6 months to 12 months. We would like to inform you what happens with your residence permit when you are outside of the Netherlands for more than 12 months (which is the maximum period you may legally stay outside during your study in the Netherlands). Please, find detailed information on MySaxion.nl 

Buildings, cleaning & facility

The regular opening hours apply to the Saxion buildings.

The catering will reopen normally from the start of term 3. This is from Monday, 7 February. 

Research & working (from home)

Saxion buildings are open with restrictions. Please contact your researchgroup (lectoraat) to see what the consequences are for your research.

On MySaxion you will find some articles as to how best work from home.

Here you will find an article about all our applications and here you will find an article as to how resposibly work from home. 

You can find more information on MySaxion via this link




Telephone number 



088 019 1886



Deventer: 088 019 6463
Enschede: 088 019 6363



088 019 3525


Deventer: amazone.deventer.ama@saxion.nl
Enschede: amazone.enschede.ama@saxion.nl

Deventer: 088 019 3517

Enschede: 088 019 1301



088 019 1816



Deventer: 088 019 3658
Enschede: 088 019 6500 



Deventer: 088 019 3728

Enschede: 088 019 1603


Deventer: frontoffice.deventer.fem@saxion.nl

Enschede: frontoffice.fem@saxion.nl

Deventer: 088 019 3624

Enschede: 088 019 1478



088 019 3400


Deventer: info.deventer.ibs@saxion.nl

Enschede: info.enschede.ibs@saxion.nl

Deventer: 088 019 3030

Enschede: 088 019 1150



Deventer: 088 019 3988

Enschede: 088 019 1422


Deventer: info.deventer.sce@saxion.nl

Enschede: info.enschede.sce@saxion.nl

Deventer: 088 019 5050

Enschede: 088 019 6397



088 019 1919



088 019 3440

The International Office can be reached by phone during office hours on: +31 (0)88 - 019 3789 or via internationaloffice@saxion.nl.

  • For IT issues you can contact 088 019 3600
  • For Blackboard issues you can contact 088 019 1020