Vrouw in gele trui draagt masker in het openbaar ter bestrijding van het coronavirus

Coronavirus: FAQ's and the latest news

Developments surrounding the coronavirus are moving  fast. Every day there are new developments both at home and  abroad. These  lead to questions, feelings and uncertainties about how to deal with this at Saxion. As the Executive  Board, we feel and share the same effects. We therefore think it is important to tell you as clearly as possible what we are doing.

COVID-19 information for international students starting in January/February 2022

The COVID-19 virus might lead to many questions as an international student. You might be wondering how you can safely live and study in The Netherlands and at Saxion.

On this page we try to answer as many questions as possible.

Frequently Asked Questions

LATEST UPDATE: 19-08-2021 10:48 HOURS 


We are following the latest reports on the websites of the National Institute for Public Health and Environment (RIVM) and Foreign Affairs. Furthermore we maintain good contact with our students and staff members. And also with the local authorities, the regional Municipal Health Service (GGD) and the Ministry of Education, Culture and Science. 

Learn more about the approach to tackling coronavirus in the Netherlands here.

We redirect you to the website of the National Institute for Public Health and Environment (RIVM) for general questions and answers about the coronavirus (COVID-19)

RIVM: information about the new coronavirus (COVID-19)

Future students

Check out our FAQ for international students starting in January/February 2022 and studying in times of Covid-19 here.

Education, lessons & exams

The timetable for Term 1 will be published by Wednesday 25 August at the latest. The reason for this postponement is that we are awaiting the latest developments with regard to the coronavirus. 

Our educational activities will be a combination of classes given on campus and online classes. Full-time students have indicated that they have a strong preference for lessons on location or online lessons and not a mix of both on the same day. This means that you will not have to switch between online education and classes or lectures given on campus on the same day(part). If you are taking an international degree programme then you will in some cases still be having classes online, as many of your fellow students will still be abroad.  

Education with interactive elements (such as skills, tutorials, workshops and projects) will be given precedence over lectures in the allocation of space on campus. We want to enable you to have ongoing access to visual or audio recordings of the live streamed or previously recorded lectures (in part or in their entirety). If you come to campus for an educational activity, it is for at least 4 hours. These activities can be scheduled or not. Space will also be made available for you to undertake activities together with your fellow students, lecturers or study career counsellors. We strive for as much teaching hours on a single day as possible instead of spread out over a week, and will draw up a timetable that offers you the greatest possible regularity for the duration of the term. 

If you are taking an exam in-person at a Saxion location, you can assume that this will be done safely. All planned exams can go ahead within the legal frameworks and guidelines. Exam rooms have been set up to guarantee a distance of 1.5 metres between candidates, with larger exams being held at different places in the building, the average exam capacity is between 10 and 20 students per exam room and the guidelines for exams in the building will be shared with you in advance, so that you can be well prepared. You can find a reminder here of the current corona guidelines at Saxion. If you have any symptoms of Covid-19, it is advisable not to come to the exam and to use the third exam opportunity that is extra organized for all students this year. 

Minor, internship & graduating

You must comply with the rules of the company/professional group. If the standard at the company is working from home, then that also applies to you.

You must comply with the rules of the company/professional group. If the standard at the company is working from home, then that also applies to you.

You must comply with the rules of the company/professional group. If the standard at the company is working from home, then that also applies to you.

Health & infection

Just like with any other virus such as the flu and colds, the same applies to the coronavirus: pay attention to your personal hygiene! Do you want to know what good hygiene is? Check these tips.

Hand washing instructions, based on guidelines have been posted in the Saxion buildings. The towels in the toilets will be replaced more frequently. The most important measures that you can take yourself are: 

  • Wash your hands regularly (check how to do this properly here)
  • Wear a face mask when it is not possible to maintain 1,5 metre distance. 
  • Cough and sneeze into the fold of your elbow
  • Use paper tissues
  • No hand-shaking
  • Keep at least 1,5 meters between yourself and other people. 

You can find more information about how you can prevent infection here.

We have drawn up an action framework to make it clear what you should do in the event of a (possible) coronavirus infection. It shows you which steps you need to take if you: 

  • tested positive for corona 
  • have health problems that could indicate corona 
  • have been in contact with someone who is infected with the coronavirus 
  • come from an area designated as a risk area 

See the figure for instructions.

Handwas instructies tegen verspreiding van virussen

For everyone in the Netherlands:

  • stay at home with symptoms such as a nose cold, cough, sore throat or fever.  These are mild symptoms. Avoid social contacts. Limit visits to vulnerable people. Only call your GP if the symptoms worsen (a fever > 38 Celsius and difficulty breathing) and you require medical assistance. 
  • Take proper hygiene measures:
    • Wash your hands regularly 
    • Cough and sneeze into the fold of your elbow
    • Use paper tissues
    • No hand-shaking
    • Keep at least 1,5 metres between yourself and other people. 

If the doctor or the Municipal Health Service (GGD) decides to have you tested for a suspected infection, then students should report this by telephone/mail to the front office of their school and staff should follow the existing sickness protocol.

What is quarantine?

Quarantine is a preventive measure to prevent spread of an infectious disease. A person who goes in quarantine is not sick but has had contact with a patient with a confirmed infection. People who go in quarantine are not contagious. A person goes in quarantine until the incubation period has passed. This is the maximum time between the moment of possible infection and the moment that people develop symptoms of sickness. If people don't become sick within that period, the quarantine is ended.

What is home quarantine?

‘Home quarantine’ is when a person who is not sick must stay home until it is certain that the person is not contagious. In the case of the new coronavirus, this period lasts a maximum of two weeks. The assessment and monitoring are done by the GGD Municipal Health Service. The person in quarantine stays home, in a separate room. They and their housemates are informed about measures that must be taken to prevent possible infection.

What is isolation?

A person who is kept in isolation is or may be sick. Isolation ensures that these patients don't infect others. People can stay at home in isolation or be treated in a hospital in isolation. This depends on the severity of the disease symptoms and the infectiousness of the disease.

Our student counsellors and -psychologists are ready for you online! Do you want support with your study skills, structuring your days, help with stress or tension; a good conversation is just a click away. Plan your appointment via the Servicepoint: call 088-0193000 or mail servicepoint@saxion.nl

Do you have a question regarding your health and the coronavirus? Please look on the webiste of the RIVM or call there information hotline: 0800-1351

It is important that whenever you develop Corona related health problems like fever, coughing, sneezing, having a cold/runny nose or in general not feeling well to contact your GP and ask for advice. Nowadays all residents in The Netherlands can get tested on Corona. When you develop health complaints do contact internationaloffice@saxion.nl as well.

Testing & vaccinations

The government is making self-tests available to students and staff to coincide with the further opening up of the university. These are tests that you can perform yourself and that give an instant result. By doing a self-test you help make the locations safer. This is why we think it is important to facilitate self-tests. Using one is voluntary. You do not need to provide proof of a negative self-test to gain access to the Saxion buildings and, of course, the corona guidelines continue to apply. You only do a self-test if you have no symptoms that could indicate the corona virus. If you do have symptoms, you stay at home and make an appointment to be tested at the GGD (Municipal Health Services). You are more than welcome when you have a negative test result, but the corona guidelines will of course still apply. Take a look at  www.rijksoverheid.nl/zelftestenhogeronderwijs to find the answers to your questions about self-testing. 

These self-tests are free and you will be able to request these free self-tests until the first of September via: www.zelftestonderwijs.nl. Use your Saxion account to log in to the portal. The tests will be sent free of charge to the address you provided. The use of self-tests is voluntary. If you have any symptoms that resemble those of COVID-19, stay at home and make an appointment with the GGD for a test. Self-testing does not replace a GGD test. 

International students will receive an invitation letter, send by the RIVM to get the COVID-19 vaccine, as soon as possible. To receive the invitation letter a student needs to be registered at the city hall. Make sure you are registered at the city hall of your municipality. Next to this make sure you have a DigiD, see below how to apply for DigiD.

Medical indication
Do you need the COVID-19 vaccine sooner, due to a medical indication? You have to contact the family doctor. To contact the family doctor, you find detailed information here.

Apply for DigiD
With your DigiD you identify yourself when you arrange matters online, such as with the government and healthcare organizations.

Apply for DigiD here.

You will have to fill in the online application form of the National Institute for Public Health and the Environment (RIVM) to schedule an appointment at the Public Health Service (GGD). See this form here

Important note: If you had a first vaccination in your home country that is not recognised by the Dutch Government, you have to take the second vaccination in your home country.

You are not vaccinated and want to go out to cultural, social, sporty or any other event. You need to get tested. Getting tested is free of charge.
You can read more information in English and make an appointment at a test-center via the official website here.

With this app, you are able to prove you've been vaccinated, you’ve had corona or that you’ve recently tested negative for corona. You can use CoronaCheck App to get access to certain places. And to travel to other countries.

Download the CoronaCheck App and find out how it works here.

Are you a non-EU student studying in the Netherlands and are you facing problems generating your proof of vaccination through the Coronacheck app (QR code)?

If you have been fully vaccinated in a non-EU country, you can register your vaccination in the Netherlands at the GGD in Utrecht (near Central Station). You can make an appointment by calling 0031 30 - 8002899.

At the appointment you need to bring the following documents:

👉 Proof of identity. The details on the identity document must be the same as the details on the vaccination certificate, and/or;
👉 A supporting document that shows your BSN. This is not necessary if your BSN is on the identity document, and;
👉 The vaccination certificate you received in the country where you received the vaccination. The vaccination certificate must meet the requirements for vaccination certificates.

This registration is free of charge. However, there are waiting periods.

As a quick solution to receive an entry pass, you can show a negative test result.
See details how to arrange a negative test result here.

EU residents can use the EU Digital Corona Certificate. This paper or digital certificate from their country of origin allows entry to events in the Netherlands. They need to produce proof of vaccination, recovery or testing. Most EU countries (and Norway, Switzerland and Turkey) have joined a digital system for this purpose.

If you require assistance generating your QR code after reading this, call 0800 1351 or 0031 30 - 8002899. 

Read more about the COVID QR code on these Government's webpages:

Binding study advice & study delay

It has got our attention. We will get back to you on this as soon as there is more clarity.

Tuition fee & further finances

While we understand that this question is an issue, you should continue to pay tuition fees. As long as you follow (online) education, you need to be registered with Saxion and therefore pay tuition fees.

If it has become difficult to pay tuition fees, you can use the DUO performance grant, see here for more information.

The rule above only applies to full-time students who are eligible for a performance-related grant. This does not apply to students who belong to the following groups:

  • Students who have already used up their performance-related grant and who are no longer eligible for a DUO payment / loan due to their study duration.
  • Part-time bachelor and master students
  • Students who do not pay statutory tuition fees, these are students who have already obtained a degree or students who do not have EU EEA nationality.
  • Students studying for a Post initial Master at Saxion.

Unfortunately, these groups cannot receive a performance grant from DUO. There may however be other financial provisions for these groups.

Financial provisions within Saxion.

  • You can appeal to the Profiling Fund via Saxion. This fund provides, among other things, a provision based on special circumstances, including disability or chronic illness (but also circumstances such as accident, divorce, pregnancy, athletics, board work). More information about the Profiling Fund Regulations can be found on MySaxion.
  • You can apply for individual study allowance via your municipality on the basis of the Participation Act if you are a student aged 18 or older.
  • Study Funds: there are many different study funds in the Netherlands that you may qualify for as a student. This always relates to a contribution towards study costs and not a contribution for living expenses, for example.

Would you like to know more about the above provisions? Please contact the student counsellor. The student counsellor informs, advises and assists with the application for a provision.

If you have other financial problems, for example living expenses, please contact your study counsellor or schedule an appointment with the dean via Servicepoint: servicepoint@saxion.nl

You can consult the DUO website to find out whether you are entitled to an additional allowance. If you receive an allowance through DUO, you will be required to submit additional information in order to be able to keep the allowance. Check the DUO website. 

If you still have financial problems, you can contact one of our student counsellors via the Service Point or check our website Saxion Financial support and regulations (you can switch to English)  

Check whether you are entitled to this benefit www.toeslagen.nl

Check whether you are entitled to a tax refund at belastingteruggaaf

Please check the information here and see more detailed information here.

 Please, find more information here.

Housing & insurance

It is essential that you are insured sufficiently, especially if you get sick or even hospitalized. Therefore we advise you to contact your insurance company to check what is covered in case you will need to go to hospital. If Saxion has arranged your insurance for you via AON, your insurance will be valid until 31 August 2020, whether you are still in the Netherlands or your home country. For information about the insurance conditions, please check their website.

For questions concerning housing, please see MySaxion.nl > Life in the Netherlands > Housing.

IND/residence permit

If the International Office has informed you that your residence permit is ready to collect, it is possible to make an appointment to pick up your permit. This only applies to students who’s visa will expire, are going to travel and need to collect their residence permit for the first time. You will need to contact the IND by phone to make an appointment, you can find the phone number on their website. When you have applied for an extension of your residence permit, this does not apply to you and you cannot pick up your residence permit until further notice. For questions about your residence permit, please visit the IND website.

MoMi - Study Progress Monitoring

To keep your residence permit, the IND states as a condition that students need to obtain at least 50% of your credits (30 credits per year) by the end of the academic year. However, if you will not be able to obtain >30 ects due to the corona crisis or another valid reason, then you need to discuss your situation with your study counsellor as soon as possible. The Examination Board will then evaluate the validity of your request for an exception on a case by case basis.

If you have an AON insurance via Saxion and are no longer staying in the Netherlands and you want to cancel your insurance, please contact internationaloffice@saxion.nl before 1 June 2020.

You can contact your own health insurance and submit a request for a deferral of payment.

Check the IND page for the latest updates about the Coronavirus (COVID-19): effects on application or stay 

Abroad (internship, graduation & travel)

Please contact your school as soon as possible.

internship and studytrips

When it comes to exchange and trips abroad Saxion policy is as following:

  • Saxion abides by the travel advice of the Dutch Ministry of Foreign Affairs (MinBuZa):
    • GREEN: travelling is allowed.
    • YELLOW: travelling is allowed when the Internationalisation coordinator of your school has been consulted, but please take into account that there are still some risks when travelling. Make sure to abide by the corona rules of your destination, these can be different to the ones in the Netherlands/ your home country.
    • ORANGE: strictly necessary travel is allowed. An internship or study abroad is NOT considered strictly necessary and is therefore NOT allowed.
    • RED: travelling is NOT allowed.
  • Nomination and application are subject to the partner university’s policy.
  • Doing an internship or minor in your home country could belong to the possibilities, in this case please make sure to contact your school to discuss the conditions.
  • Make sure you are well prepared before your departure: read through the Saxion Safety Protocol very carefully and hand in the filled out version to your study/ internship coordinator (which is also where you can request this document).
  • Given the uncertainties surrounding Covid-19, in compliance with the Saxion Safety Protocol, every student has to come up with a plan B. Make sure to consult your school about your plan B.

Business Trips

Employee business trips are only allowed to countries with the green or yellow travel advice colour code issued by the Dutch Ministry of Foreign Affairs (MinBuZa). Please carefully consider whether the business trip is strictly necessary, this consideration must be made by consulting your supervisor or the head of your School.

If Saxion policy allows you to travel abroad to do an internship or a minor, you can apply for a scholarship. For more information on the available scholarships, the conditions and deadlines please check MySaxion.

Next to checking if you are allowed and can travel back check this website

This depends on in which country/region you stayed and from which airport (if applicable) you travelled. Check this website

Please contact your Saxion supervisor at your study programme to inform them about your intentions. They will guide you through the Saxion Safety Protocol.

Yes, in your case it is really important to stick to the 1,5 mtr rule and you will need to make arrangements in advance so you get in touch with somebody who can buy groceries or run errands for you.

Unfortunately Saxion cannot send hard copy diplomas by snail mail. DUO offers the possibility to download a (free) digital extract of your diploma. An extract from the diploma register is an official document. It is considered valid proof of your obtained diploma, even though it does not look like your original diploma and grade list.

To be able to download an extract, you need to log in "Mijn Duo" for which you need a "DigiD", EU citizens can use their "European Digital Identity". Please go to: duo.nl/particulier/extract-of-your-diploma.jsp.

If you don’t have a DigiD you can now also request a printed extract from your diploma with the following form: duo.nl/images/printed-extract-from-diploma-register.pdf. This will cost 72,- euro. You can email this form to the following email address: diplomaregister@duo.nl.

Due to COVID-19, the Immigration Service (IND) has decided to extended the duration for living abroad with a Dutch Residence Permit from 6 months to 12 months. We would like to inform you what happens with your residence permit when you are outside of the Netherlands for more than 12 months (which is the maximum period you may legally stay outside during your study in the Netherlands). Please, find detailed information on MySaxion.nl 

Buildings, cleaning & facility


  • 7.30 till 17.30 hours with exception for exams, research and practical education 


  • 7.30 till 17.30 hours with exception for exams, research and practical education 


  • 8.00 till 17.30 hours with exception for exams, research and practical education  


  • Open for employees


  • 7.30 tot 18.30 uur. 

You may only enter the buildings through the main entrance. Only one person per compartment is permitted in the revolving doors.

Yes, walking routes are shown with stickers. There are one-way routes with 1.5 metre distancing.

Two people are permitted in the lift at any time.  

Yes, the toilets are cleaned several times a day.

Yes, they are hygienic. The towel dispenser has a system which physically separates clean and used parts of the towel roll from each other in the dispenser.

No, the showers are closed.  

The restaurants, Bakery’s and cappuccino bar will be open again as usual. Orders can still be placed with and picked up at the Bakery through the app. The AH To Go intends to reopen its doors this autumn. 

Research & working (from home)

Saxion buildings are open with restrictions. Please contact your researchgroup (lectoraat) to see what the consequences are for your research.

On MySaxion you will find some articles as to how best work from home.

Here you will find an article about all our applications and here you will find an article as to how resposibly work from home. 

No, workplaces are not (yet) arranged 1.5 metres apart.We are to work at home as much as possible until September. Departments are responsible for these arrangements in relation to who and how buildings are to be used for returning to work.

The Saxion Safety Team has decided to prioritise work in those vital sectors (education, childcare) over education and research. Students and staff who are willing to contribute to alleviate the pressure in these sectors will be afforded plenty of room for this. As an employee, we ask you to coordinate this with your manager.

You can find more information on MySaxion via this link

Saxion Library

Saxion Library currently has limited opening hours. 

  • We will continue our support and services online as much as possible.
  • During the lockdown on-site support is limited. You can, however, visit the library again to study (1 person per table) or to borrow or return books.
  • Books can be requested through our website, search.saxionbibliotheek.nl. As soon as your request becomes available for pickup, we will send you an email.
  • Please be adviced that it may take longer to provide requested books, especially from other branches.
  • Our online resources are still fully available and accessible through our website, search.saxionbibliotheek.nl
  • If you have any questions, please do not hesitate to contact us via libraryservices@saxion.nl.
  • The loan period of any borrowed books may be extended automatically by us. Please check our website for the latest updates.




Telephone number 



088 019 1886



Deventer: 088 019 6463
Enschede: 088 019 6363



088 019 3525


Deventer: amazone.deventer.ama@saxion.nl
Enschede: amazone.enschede.ama@saxion.nl

Deventer: 088 019 3517

Enschede: 088 019 1301



088 019 1816



Deventer: 088 019 3658
Enschede: 088 019 6500 



Deventer: 088 019 3728

Enschede: 088 019 1603


Deventer: frontoffice.deventer.fem@saxion.nl

Enschede: frontoffice.fem@saxion.nl

Deventer: 088 019 3624

Enschede: 088 019 1478



088 019 3400


Deventer: info.deventer.ibs@saxion.nl

Enschede: info.enschede.ibs@saxion.nl

Deventer: 088 019 3030

Enschede: 088 019 1150



Deventer: 088 019 3988

Enschede: 088 019 1422


Deventer: info.deventer.sce@saxion.nl

Enschede: info.enschede.sce@saxion.nl

Deventer: 088 019 5050

Enschede: 088 019 6397



088 019 1919



088 019 3440

The International Office can be reached by phone during office hours on: +31 (0)88 - 019 3789 or via internationaloffice@saxion.nl.

For IT or Blackboard issues you can contact 088 019 3600