Vrouw in gele trui draagt masker in het openbaar ter bestrijding van het coronavirus

Coronavirus: FAQ's and the latest news

Developments surrounding the coronavirus are moving  fast. Every day there are new developments both at home and abroad. These lead to questions, feelings and uncertainties about how to deal with this at Saxion. As the Executive Board, we feel and share the same effects. We therefore think it is important to tell you as clearly as possible what we are doing.


COVID-19 information for international students starting in February 2021

The COVID-19 virus might lead to many questions as an international student. You might be wondering how you can safely live and study in The Netherlands and at Saxion.

On this page we try to answer as many questions as possible.

Frequently Asked Questions

LATEST UPDATE: 1-10-2020 15:40 HOURS 


The unfortunate outbreak of the coronavirus in Asia and Europe and now also in the Netherlands has consequences for many people. Various governments are taking measures to prevent further outbreak of the coronavirus.

In December 2019, an outbreak of a new coronavirus, also known as ‘severe acute respiratory syndrome coronavirus 2’ (SARS-CoV-2), started in the Wuhan region of China. The virus can cause the disease COVID-19. Most patients with this virus have fever and respiratory problems. Around the world, measures are being taken to prevent further spread of coronavirus.

We are following the latest reports on the websites of the National Institute for Public Health and Environment (RIVM) and Foreign Affairs. Furthermore we maintain good contact with our students and staff members. And also with the local authorities, the regional Municipal Health Service (GGD) and the Ministry of Education, Culture and Science. 

Learn more about the approach to tackling coronavirus in the Netherlands here.

We redirect you to the website of the National Institute for Public Health and Environment (RIVM) for general questions and answers about the coronavirus (COVID-19)

RIVM: information about the new coronavirus (COVID-19)

Future students

Please check this page

Education, lessons & exams

The new academic year will also look different owing to the corona crisis. We will attempt to picture what is meant by 'different' and what that will mean for us. A number of issues have become clear, but not everything. What we do know, we are happy to share with you via this infographic.

Click to enlarge

Yes, classrooms and exam rooms are arranged with 1.5 metre distancing.

Minor, internship & graduating

The same applies to you as for all employees in the Netherlands. Work from home. 

If you have an internship at an organization within a vital sector such as; health care or child care, it is possible that the organization wants to continue letting you work on location. This is possible on a voluntary basis, please carefully consider healthrisks. Please contact your internship supervisor from Saxion if this is the case. 

Yes, internship consult continue online. 

The same applies to you as for all employees in the Netherlands. Work from home. 

If you have an graduation internship or research at an organization within a vital sector such as; health care or child care, it is possible that the organization wants to continue letting you work on location. This is possible on a voluntary basis, please carefully consider healthrisks. Please contact your graduation supervisor from Saxion if this is the case. 

The same applies to you as for all employees in the Netherlands. Work from home.

If you have a minor at an organization within a vital sector such as; health care or child care, it is possible that the organization wants to continue letting you work on location. This is possible on a voluntary basis, please carefully consider healthrisks. Please contact your minor supervisor from Saxion if this is the case. 

Have you had to suspend or end your internship or graduation due to the corona crisis, because for example you had to return from abroad prematurely or because your internship company can no longer offer supervision or is closed entirely? Or are you unable to start your internship or graduation? Then we will see if you can still complete this part of the programme with the help of an (alternative) assessment.

There are two possibilities:

  1. The assessment will go ahead in its original form
    If you are able to complete your assignment for example using a form of communication from home, the assessment will go ahead.
  2. The assessment will take place in its original form, with a modified assignment
    It is possible that the circumstances in which you should make the assessed assignment are no longer available. For example, because you can no longer complete the mandatory practice hours or days. In that event you can do a custom assignment to pass your assessment. For this you have to make an alternative, realistic plan together with your supervisor.

Such an alternative may also apply in the coming terms to practical education where it is not yet clear whether this can continue as normal.

Consult your supervisor

Are you unsure what applies to you: an alternative test or resumption of your internship? Please contact your supervisor after Easter (i.e. from Tuesday 14 April) to discuss what is best for you and how you can do this. If you opt for an alternative assignment, then this will be defined and approved in close alignment between you, your supervisor and, if necessary, in consultation with the Examination Board.

We realize that some internships or graduation assignments cannot be completed online or remotely. Because the government has called this week to address long-term corona restrictions, including after April 28, we decided that after April 14 it is possible to resume an interrupted internship or graduation physically at the workplace of the internship or graduation company. Please note: this applies if the completion of the assignment or internship is really not possible online or in an alternative manner. The internship or graduation company must of course adhere to the corona guidelines.

Consult your supervisor

Are you unsure what applies to you: an alternative test or resumption of your internship? Please contact your supervisor after Easter (i.e. from Tuesday 14 April) to discuss what is best for you and how you can do this. If you opt for an alternative assignment, then this will be defined and approved in close alignment between you, your supervisor and, if necessary, in consultation with the Examination Board.

Health & infection

Just like with any other virus such as the flu and colds, the same applies to the coronavirus: pay attention to your personal hygiene! Do you want to know what good hygiene is? Check these tips.

Hand washing instructions, based on guidelines have been posted in the Saxion buildings. The towels in the toilets will be replaced more frequently. The most important measures that you can take yourself are: 

  • Wash your hands regularly (check how to do this properly here)
  • Cough and sneeze into the fold of your elbow
  • Use paper tissues
  • No hand-shaking
  • Stay home as much as possible. If you do need to go out, keep at least 1,5 meters between yourself and other people. 

You can find more information about how you can prevent infection here.

We have drawn up an action framework to make it clear what you should do in the event of a (possible) coronavirus infection. It shows you which steps you need to take if you: 

  • tested positive for corona 
  • have health problems that could indicate corona 
  • have been in contact with someone who is infected with the coronavirus 
  • come from an area designated as a risk area 

See the figure for instructions.

Handwas instructies tegen verspreiding van virussen

For everyone in the Netherlands:

  • stay at home with symptoms such as a nose cold, cough, sore throat or fever.  These are mild symptoms. Avoid social contacts. Limit visits to vulnerable people. Only call your GP if the symptoms worsen (a fever > 38 Celsius and difficulty breathing) and you require medical assistance. 
  • Take proper hygiene measures:
    • Wash your hands regularly 
    • Cough and sneeze into the fold of your elbow
    • Use paper tissues
    • No hand-shaking
    • Stay home as much as possible. If you do need to go out, keep at least 1,5 meters between yourself and other people. 

If you feel better and did not have any symptoms for 24 hours, you are cured. You can no longer infect others. 

If the doctor or the Municipal Health Service (GGD) decides to have you tested for a suspected infection, then students should report this by telephone/mail to the front office of their school and staff should follow the existing sickness protocol.

What is quarantine?

Quarantine is a preventive measure to prevent spread of an infectious disease. A person who goes in quarantine is not sick but has had contact with a patient with a confirmed infection. People who go in quarantine are not contagious. A person goes in quarantine until the incubation period has passed. This is the maximum time between the moment of possible infection and the moment that people develop symptoms of sickness. If people don't become sick within that period, the quarantine is ended.

What is home quarantine?

‘Home quarantine’ is when a person who is not sick must stay home until it is certain that the person is not contagious. In the case of the new coronavirus, this period lasts a maximum of two weeks. The assessment and monitoring are done by the GGD Municipal Health Service. The person in quarantine stays home, in a separate room. They and their housemates are informed about measures that must be taken to prevent possible infection.

What is isolation?

A person who is kept in isolation is or may be sick. Isolation ensures that these patients don't infect others. People can stay at home in isolation or be treated in a hospital in isolation. This depends on the severity of the disease symptoms and the infectiousness of the disease.

Our student counsellors and -psychologists are ready for you online! Do you want support with your study skills, structuring your days, help with stress or tension; a good conversation is just a click away. Plan your appointment via the Servicepoint: call 088-0193000 or mail servicepoint@saxion.nl

Do you have a question regarding your health and the coronavirus? Please look on the webiste of the RIVM or call there information hotline: 0800-1351

It is important that whenever you develop Corona related health problems like fever, coughing, sneezing, having a cold/runny nose or in general not feeling well to contact your GP and ask for advice. Nowadays all residents in The Netherlands can get tested on Corona. When you develop health complaints do contact internationaloffice@saxion.nl as well.

Binding study advice & study delay

The Ministry of Education, Culture and Science has advised universities of applied sciences to postpone negative binding study advice for first-year students with insufficient credits until next academic year and leave the implementation of this to the institution. The Executive Board has decided that:

  1. Students who started in September 2019 and who meet the BSA standard at the end of this current academic year 2019-2020 will receive a positive study advice.
  2. For students who started in September 2019 and who do not meet the BSA standard at the end of this current academic year 2019-2020, the BSA will be postponed to their second year of enrolment. By the end of the 2020-2021 academic year at the latest, these students will still be eligible for a BSA if they have not yet met the BSA standard that applies for the second year of enrolment.

A procedure is currently being drawn up for students who started in the 2018-2019 academic year and whose study advice has been postponed for a year, they will receive more information about this later this month.

You will receive your study advice no later than the end of the current academic year (2019-2020). If you have passed the first year examination or if you have met the BSA standard, you will receive a positive study advice. In this case, you can continue with your study programme.

But what if you have not met the BSA standard?

If you do not meet the BSA standard, you will be subject to a negative and binding study advice (BSA). In that case, your study programme will assess whether this was the result of any special circumstances. If it is found that corona-measures have had a significant, negative impact on you following online education or being able to successfully take a test, Saxion will not reject you.

Your study programme will determine whether the impact of the corona crisis have demonstrably impacted your study delay. This will be done according to the following two measures:

  1. After consultation with the Saxion University Council, we have decided to draw up Saxion-wide criteria for the evaluation of corona-related circumstances. These will be established in an evaluation framework. Under these criteria, the study programme must evaluate the impact that corona has had on you, as an individual student, in the event of a negative and binding study advice.
  2. In addition, a committee will be set up to ensure that study programmes implement the evaluation framework in an appropriate and unambiguous manner.

The criteria for the evaluation framework will be further developed in May, and you will be informed about the exact course of events by your study programme. The procedure that the programme follows is the same as last year. What is new is that the programme will assess whether you have experienced negative consequences in your study progress due to the corona crisis. You can expect an interview with your study career counsellor no later than 1 July. You will discusses the overall study progress and have the opportunity to put forward special circumstances when you receive a negative study advice with rejection (the BSA). If you would like to know more about the study advice in the second year of registration, please refer to Article 6 of the OER. If you have any questions about this, please contact your study career counselor.

It has got our attention. We will get back to you on this as soon as there is more clarity.

Tuition fee & further finances

While we understand that this question is an issue, you should continue to pay tuition fees. As long as you follow (online) education, you need to be registered with Saxion and therefore pay tuition fees.

If it has become difficult to pay tuition fees, you can use the DUO performance grant, see here for more information.

The rule above only applies to full-time students who are eligible for a performance-related grant. This does not apply to students who belong to the following groups:

  • Students who have already used up their performance-related grant and who are no longer eligible for a DUO payment / loan due to their study duration.
  • Part-time bachelor and master students
  • Students who do not pay statutory tuition fees, these are students who have already obtained a degree or students who do not have EU EEA nationality.
  • Students studying for a Post initial Master at Saxion.

Unfortunately, these groups cannot receive a performance grant from DUO. There may however be other financial provisions for these groups.

Financial provisions within Saxion.

  • You can appeal to the Profiling Fund via Saxion. This fund provides, among other things, a provision based on special circumstances, including disability or chronic illness (but also circumstances such as accident, divorce, pregnancy, athletics, board work). More information about the Profiling Fund Regulations can be found on MySaxion.
  • You can apply for individual study allowance via your municipality on the basis of the Participation Act if you are a student aged 18 or older.
  • Study Funds: there are many different study funds in the Netherlands that you may qualify for as a student. This always relates to a contribution towards study costs and not a contribution for living expenses, for example.

Would you like to know more about the above provisions? Please contact the student counsellor. The student counsellor informs, advises and assists with the application for a provision.

If you have other financial problems, for example living expenses, please contact your study counsellor or schedule an appointment with the dean via Servicepoint: servicepoint@saxion.nl

You can consult the DUO website to find out whether you are entitled to an additional allowance. If you receive an allowance through DUO, you will be required to submit additional information in order to be able to keep the allowance. Check the DUO website. 

You can ask your employer to appeal to the Emergency Bridging Measure for Sustained Employment (in Dutch: Noodfonds Overbrugging Werkgelegenheid). This way, the government may continue to pay your income. Check website (only in Dutch)!

In order to apply for unemployment benefit you need to check the conditions on the website to see if you are eligible. 

If you still have financial problems, you can contact one of our student counsellors via the Service Point or check our website Saxion Financial support and regulations (you can switch to English)  

Please look on this page to see what emergency provisions apply to you. 

Check whether you are entitled to this benefit www.toeslagen.nl

Check whether you are entitled to a tax refund at belastingteruggaaf

Please check the information here and see more detailed information here.

Housing & insurance

You can make an appointment / request with your landlord or housing association 

to apply for deferment of payment of rent. If your landlord chooses not to cooperate, you can contact the Legal Advice Desk. Check the website for contact details and/or opening hours. Students renting through Saxion have the option of making a payment arrangement or to terminate their rental agreement earlier. To do so, please contact internationaloffice@saxion.nl

In some cases you can apply for municipal taxes such as sewerage, waste, etc. to be waived. To do this, check the conditions and procedure on the website of the appropriate local authority.

It is essential that you are insured sufficiently, especially if you get sick or even hospitalized. Therefore we advise you to contact your insurance company to check what is covered in case you will need to go to hospital. If Saxion has arranged your insurance for you via AON, your insurance will be valid until 31 August 2020, whether you are still in the Netherlands or your home country. For information about the insurance conditions, please check their website.

For questions concerning housing, please see MySaxion.nl > Life in the Netherlands > Housing.

IND/residence permit

If the International Office has informed you that your residence permit is ready to collect, it is possible to make an appointment to pick up your permit. This only applies to students who’s visa will expire, are going to travel and need to collect their residence permit for the first time. You will need to contact the IND by phone to make an appointment, you can find the phone number on their website. When you have applied for an extension of your residence permit, this does not apply to you and you cannot pick up your residence permit until further notice. For questions about your residence permit, please visit the IND website.

MoMi - Study Progress Monitoring

To keep your residence permit, the IND states as a condition that students need to obtain at least 50% of your credits (30 credits per year) by the end of the academic year. However, if you will not be able to obtain >30 ects due to the corona crisis or another valid reason, then you need to discuss your situation with your study counsellor as soon as possible. The Examination Board will then evaluate the validity of your request for an exception on a case by case basis.

If you have an AON insurance via Saxion and are no longer staying in the Netherlands and you want to cancel your insurance, please contact internationaloffice@saxion.nl before 1 June 2020.

You can contact your own health insurance and submit a request for a deferral of payment.

Check the IND page for the latest updates about the Coronavirus (COVID-19): effects on application or stay 

It is good to know that in case you do live in Saxion accommodation non-urgent technical complaints in your room will not be dealt with until the quarantine period is over.

Besides Saxion will also inform the care taker and your house mates that you are self-quarantined for a period of 2 weeks.

Abroad (internship, graduation & travel)

Saxion continues to  monitor the situation of its students and employees  during their stay in a foreign country. As the safety and health situation are quickly changing, students need to keep close contact with their school. If necessary, support from International Office from Saxion will be given. Employees will keep contact with their supervisor. If necessary, support from International Office from Saxion will be given.

The Dutch government has decided to lift some of the travel restrictions to several European countries starting from June 15, as the country eases entry restrictions introduced amid the Coronavirus outbreak in Europe back in March.

As of June 15, the Dutch government is allowing travel for non-essential purposes to following countries: Belgium, Bulgaria, Germany, Estonia, Italy, Croatia, Latvia, Lithuania, Luxembourg, Portugal, Slovenia, and the Czech Republic. The travel advice of the Dutch Ministry of Foreign Affairs shifts from Red/Orange to Yellow.

The policy of Saxion in the case of exchanges and foreign travels in the 1st Semester of the Academic Year 2020/2021 is as following:

  • Saxion adheres strictly to the travel advice of the Dutch Ministry of Foreign Affairs
  • Students are allowed to  travel within Europe for study purposes.
  • Travelling to countries with a travel advice Yellow means that there are still safety risks The country/area will only be approved as destination for a foreign programme component, if your academy decides to grant permission based on your Covid-19 risk assessment and safety action plan. Please contact your Saxion supervisor if you have questions on this matter.


  • Saxion adheres strictly tot the travel advice of the Dutch Ministry of Foreign Affairs
  • Students are not allowed  in the 1st semester to  travel outside Europe for study purposes. No permission will be granted for a programme component in this area or country
  • Travelling to countries with a travel advice of ORANGE means that only essential travels are allowed. Study related travels are not considered as essential travels. Travel advice RED means that travels are not allowed.
  • Under specific circumstances are exemptions allowed. Reasons such as finishing your study programme in your home country. Please contact your Saxion.

In the event Foreign Affairs changes its travel advice due to a deteriorating situation, we will immediately look into how students can return to the Netherlands as quickly and safely as possible. Saxion will do its utmost to assist them whenever possible.

If Saxion policy allows you to travel abroad to do an internship or a minor, you can apply for a scholarship. For more information on the available scholarships, the conditions and deadlines please check MySaxion.

On a number of programmes, it is compulsory to complete (a) semester(s) abroad. We asked these study programmes to give the education and the assessments(s) associated with this semester an internationally oriented or intercultural interpretation. In this way you can still explicitly involve 'abroad' in your assignment: internationalisation at home. If you complete this assessment with a sufficient grade, this will replace the requirement to go abroad.

Next to checking if you are allowed and can travel back check this website. 

This depends on in which country/region you stayed and from which airport (if applicable) you travelled. Check this website

Please contact your Saxion supervisor at your study programme to inform them about your intentions. They will guide you through the Saxion Safety Protocol.

Yes, in your case it is really important to stick to the 1,5 mtr rule and you will need to make arrangements in advance so you get in touch with somebody who can buy groceries or run errands for you.

Unfortunately Saxion cannot send hard copy diplomas by snail mail. DUO offers the possibility to download a (free) digital extract of your diploma. An extract from the diploma register is an official document. It is considered valid proof of your obtained diploma, even though it does not look like your original diploma and grade list.

To be able to download an extract, you need to log in "Mijn Duo" for which you need a "DigiD", EU citizens can use their "European Digital Identity". Please go to: duo.nl/particulier/extract-of-your-diploma.jsp.

If you don’t have a DigiD you can now also request a printed extract from your diploma with the following form: duo.nl/images/printed-extract-from-diploma-register.pdf. This will cost 72,- euro. You can email this form to the following email address: diplomaregister@duo.nl.

Buildings, cleaning & facility

You may only enter the buildings through the main entrance. Only one person per compartment is permitted in the revolving doors.

Yes, walking routes are shown with stickers. There are one-way routes with 1.5 metre distancing.

The lift is only available to disabled people and for transport. Only one person is permitted in the lift at any time.  

Yes, the toilets are cleaned several times a day.

Yes, they are hygienic. The towel dispenser has a system which physically separates clean and used parts of the towel roll from each other in the dispenser.

No, the showers are closed.  

Coffee machines are available in all open buildings. All other restaurants will remain closed until 1st September.  

Research & working (from home)

Saxion buildings are open with restrictions. Please contact your researchgroup (lectoraat) to see what the consequences are for your research.

On MySaxion you will find some articles as to how best work from home.

Here you will find an article about all our applications and here you will find an article as to how resposibly work from home. 

No, workplaces are not (yet) arranged 1.5 metres apart.We are to work at home as much as possible until September. Departments are responsible for these arrangements in relation to who and how buildings are to be used for returning to work.

The Saxion Safety Team has decided to prioritise work in those vital sectors (education, childcare) over education and research. Students and staff who are willing to contribute to alleviate the pressure in these sectors will be afforded plenty of room for this. As an employee, we ask you to coordinate this with your manager.

You can find more information on MySaxion via this link

Saxion Library

The Saxion Library has reopened its doors on June 15. 

During regular weeks, you are welcome to use the library. Please take notice of the following rules and facts:

  • Our library branches in Deventer and Enschede are open from Mondays until Fridays, between 9.00 and 17.00.
  • It is possible to borrow and return books. When returning your books, please put them in the special return box in the library. 
  • If your books are overdue, due to the library being closed during the past months, you don’t have to pay an overdue fee. 
  • It might take longer to get your requested books from the other library branch, as we have two transport deliveries every week, not on a daily basis.
  • While using the library, please keep a 1,5 metres distance to others in every situation: on every route, near our bookcases and in the study zone.
  • You are allowed to take your books from the shelf and bring them to the information desk, just like before.
  • Tables with a chair are available for use by one person-only.
  • Students with learning disabilities are welcome to use our special concentration rooms, if they have permission from their dean. Please refer to the library desk to receive instructions from our staff.
  • For Research Support, please send an email to researchservices@saxion.nl
  • For general questions and library support, please send an email to libraryservices@saxion.nl
  • Our online services and resources are available on saxionbibliotheek.nl. Please refer to this website for the latest news.




Telephone number 



088 019 1886



Deventer: 088 019 6463
Enschede: 088 019 6363



088 019 3525


Deventer: amazone.deventer.ama@saxion.nl
Enschede: amazone.enschede.ama@saxion.nl

Deventer: 088 019 3517

Enschede: 088 019 1301



088 019 1816



Deventer: 088 019 3658
Enschede: 088 019 6500 



Deventer: 088 019 3728

Enschede: 088 019 1603


Deventer: frontoffice.deventer.fem@saxion.nl

Enschede: frontoffice.fem@saxion.nl

Deventer: 088 019 3624

Enschede: 088 019 1478



088 019 3400


Deventer: info.deventer.ibs@saxion.nl

Enschede: info.enschede.ibs@saxion.nl

Deventer: 088 019 3030

Enschede: 088 019 1150



Deventer: 088 019 3988

Enschede: 088 019 1422


Deventer: info.deventer.sce@saxion.nl

Enschede: info.enschede.sce@saxion.nl

Deventer: 088 019 5050

Enschede: 088 019 6397



088 019 1919



088 019 3440

The International Office can be reached by phone during office hours on: +31 (0)88 - 019 3789 or via internationaloffice@saxion.nl.

For IT or Blackboard issues you can contact 088 019 3600