- Code
T.37251
- Credits
3
Basic Communication Skills 2 is the second course in the discipline of interpersonal communication. This course is about the basics of leading an effective dialogue and information gathering in a professional context. Interpersonal communication is the verbal and non-verbal interaction between two interdependent people (sometimes more). (DeVito, 2013) During the course students have to conduct an interview in English with a foreigner who currently lives in the Netherlands (non-Dutch).
This course will focus on
- increasing skills with regards to engaging in and leading effective dialogues
- developing interview skills
- understanding the role in the interpersonal communication process regarding dialogues
| Test Form | Werkstuk/Report/Bericht (W) |
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Test criteria
This course will be evaluated by a written report.
At the end of this course students:
- Are able to organise and conduct an information gathering interview that meets the general conditions set (see under 4. Evaluation).
- Are able to prepare for the interview by:
- setting clear interview goals
- designing interview questions related to the interview goals
- analysing and distinguishing interview questions in terms of the different types of interview questions learned (open vs. closed, cocktail/multiple choice, fact/opinion/behaviour, unbiased/biased, clear/unclear, specific/unspecific et cetera)
- Are able to report on the interview process and outcomes by profoundly filling out the interview summary format.
- Are able to give a profound and thorough reflection based on the first three steps of the reflection circle (facts, feelings, findings; experiential learning) on the following aspects of the interview:
- A) Setting goals
- B) Prepared questions
- C) Interview skills (for example, LSD: listening behaviour, summarising and paraphrasing and asking spontaneous and in depth questions)
- D) Verbal behaviour (for example: level of clarity and level of assertiveness of their own and of the interviewee)
- E) Non-verbal behaviour (of their own and of the interviewee)
- F) Regulating skills (leading the conversation, structuring towards mutually agreed goals, opening, maintaining, closing effectively)
- G) Principals of verbal communication (dialogic, reciprocal, polite)
- Are able to write a Conclusion based on the fourth step of the reflection circle (futures)