Exam review Basic Communication Skills 2

Competences

• AMA-IHRM 1 Credible Activist

Learning goals

At the end of this course, students:

1. Are able to organise and conduct an information-gathering interview that meets the general conditions set (see under 4. Evaluation) Evaluation).
2. Are able to prepare for the interview by:

      - setting clear interview goals
      - designing interview questions related to the interview goals
      - analysing and distinguishing interview questions in terms of  the different types of interview questions learned (open v. closed, cocktail/multiple choice, fact/opinion/feeling/behaviour,                unbiased/biased, clear/unclear, specific/unspecific etc.)

       3. Are able to report on both the interview process and outcomes by thoroughly filling out the interview summary format.

       4. Are able to give a profound and thorough reflection on the following aspects of the interview:
       - Setting goals
       - Prepared questions
       - Spontaneous questions / in-depth questions
       - Interview skills (for example, LSD: listening behaviour, summarising and paraphrasing and asking in-depth questions
       - Verbal behaviour (for example: Level of clarity and level of their own assertiveness and that of the       interviewee 
       - Non-verbal behaviour (their own and of the interviewee)
       - Regulating skills (leading the conversation, structuring towards mutually agreed goals, opening, maintaining, closing effectively)
       - Principals of verbal communication (dialogic, reciprocal, polite)
       - Level of communication (content v  process)
  
       5. Are able to: ​
      - Define strengths and weaknesses with respect to information gathering skills 
      - Set clear goals for developing their role in effective dialogues

Tests