Basic Communication Skills 2

Competences

• AMA-IHRM 1 Credible Activist

Learning goals

At the end of this course students:

1. Are able to organise and conduct an information gathering interview that meets the general conditions set (see under 4. Evaluation).
2. Are able to prepare for the interview by:
   - setting clear interview goals
   - designing interview questions related to the interview goals
   - analysing and distinguishing interview questions in terms of  the different types of interview questions learned (open vs. closed, cocktail/multiple choice, fact/opinion/feeling/behaviour, unbiased/biased, clear/unclear, specific/unspecific et cetera)
3. Are able to report on the interview process and outcomes by profoundly filling out the interview summary format.
4. Are able to give a profound and thorough reflection on the following aspects of the interview:
   - Setting goals
   - Prepared questions
   - Spontaneous questions / in depth questions
   - Interview skills (for example, LSD: listening behaviour, summarising and paraphrasing and asking in depth questions)
   - Verbal behaviour (for example: level of clarity and level of assertiveness of their own and of the interviewee)
   - Non-verbal behaviour (of their own and of the interviewee)
   - Regulating skills (leading the conversation, structuring towards mutually agreed goals, opening, maintaining, closing effectively)
   - Principals of verbal communication (dialogic, reciprocal, polite)
   - Level of communication (content versus process)
    
5. Are able to: ​
   - Define strengths and weaknesses regarding their information gathering skills
   - Set clear goals for developing their role in effective dialogues

Tests