Health and medical information


What to do in case of an emergency?

  • Save the Saxion emergency telephone number (088 - 019 6333) in your phone. In case of an emergency at Saxion, always call this number first – not 112!

  • In all buildings and rooms, you'll find signs with instructions as to what to do in case of an emergency. There's also a yellow sign with instructions in case of fire, an accident or an evacuation.

  • In the event of an evacuation, you'll hear an emergency buzzer. Follow the instructions of the evacuation team.

  • ICE contacts: make sure your contacts in case of emergency are visible. Put 'ICE' (in case of emergency) in front of the entries for the people who are important to you in the phone book of your mobile phone. That way, we'll know who to call in case you've been involved in an accident. Some phones also allow you to register ICE numbers which emergency services can access, even when your phone is locked.


The GGD (Community Health Service) is responsible for preventive health care.

Some students, depending on your nationality, will have to go to the GGD for a tuberculosis check. In case this applies to you, you will automatically receive an invitation.


Medical care is of high quality in the Netherlands. Since medical costs for treatment can be very high, it is very important to be properly insured, especially if you need specialist help from the hospital.

In the Netherlands you need to see the family doctor (GP) first before you can go to the hospital.


Saxion only arranges the insurance for Non-EU/EEA students during the first semester/academic year. Saxion arranges the ICS Complete Package with AON, this is an insurance for healthcare and liability.

EU/EEA students must arrange their own insurance. If you have a European Health Insurance Card (EHIC), you need to be aware that EHIC only covers emergency health care and might not cover basic health care. Please note that the conditions of the European Health Insurance might differ for each country, therefore we advise you to check with your insurer if all medical costs will be covered during your studies in the Netherlands.

AON claim procedure

For all students who have arranged their insurance via AON: when you have medical receipts to claim, you need to fill in the AON medical claim form.

AON will make sure the claim is processed within 4 to 6 weeks.