As an international student, you'll not only need to know about your programme at Saxion, but also where to go for practical information and assistance.
You may have questions about insurance, housing, city hall registration, opening a bank account, and so on. During the introduction programme, organised by your Saxion school, the International Office will come by to inform you about these topics.
For information about pick up days, the Saxion bus and travelling to your accommodation, check the arrival information.
As soon as you have submitted your arrival details, we will inform our Saxion ambassadors.
Our ambassadors are a group of current Saxion students who are willing to help out and guide you during your introduction period (and afterwards). They will support you and give you social guidance where needed.
In case we have missed your details and you want to contact one of our ambassadors, check IntoSaxion.
For Non-EU/EEA students, Saxion will arrange the visa and residence permit. The residence permit will be valid for the full duration of your study programme. Usually your permit will be ready a few weeks after your arrival in the Netherlands.
As soon as your residence permit is ready, the International Office will send you an e-mail with further instructions and information.
After you receive this e-mail, you can make an appointment with the IND (Immigration Services) in Zwolle to collect your permit.
Everyone who lives in the Netherlands for longer than three months, is obliged to register at City Hall with your Dutch address.
Approximately one or two weeks after you are registered, City Hall will send you a letter by postal mail that includes your BSN number. You will receive more information about registration at City Hall after your arrival.
The GGD (Community Health Service) is responsible for preventive health care.
Some students, depending on your nationality, will have to go to the GGD for a tuberculosis check. In case this applies to you, you will automatically receive an invitation.
Medical care is of high quality in the Netherlands. Since medical costs for treatment can be very high, it is very important to be properly insured, especially if you need specialist help from the hospital.
In the Netherlands you need to see the family doctor (GP) first before you can go to the hospital.
Saxion only arranges the insurance for Non-EU/EEA students during the first semester/academic year. Saxion arranges the ICS Complete Package with AON, this is an insurance for healthcare and liability.
EU/EEA students must arrange their own insurance. If you have a European Health Insurance Card (EHIC), you need to be aware that EHIC only covers emergency health care and might not cover basic health care. Please note that the conditions of the European Health Insurance might differ for each country, therefore we advise you to check with your insurer if all medical costs will be covered during your studies in the Netherlands.
AON claim procedure
For all students who have arranged their insurance via AON: when you have medical receipts to claim, you need to fill in the AON medical claim form.
AON will make sure the claim is processed within 4 to 6 weeks.
It’s not necessary for EU/EEA students to open a bank account, however, sometimes it can be convenient to do so. This as many stores in the Netherlands do not accept foreign debit or credit cards. For Non-EU/EEA students it is required to open a Dutch bank account, as Saxion has to transfer your financial means back to a Dutch account in your name.
You are free to choose any bank you like, though some might be easier to register with than others. To open a bank account, you will need to bring proof of registration from Saxion, which you can pick up at the Service Point (first floor). You will also need your BSN number, your Dutch address and phone number.
HOI is THE introduction week for all new Saxion students (Dutch and international students).
We advise you to arrive on time to join this week as this is the moment to meet fellow students and to attend fun events.
The HOI Introduction only takes places in August. Join the HOI-week!
The way to successful communication starts with language. Having a good command of the Dutch language will enhance your possibilities and will give new impulses to your professional and social life. Saxion offers language courses at different levels to non-native speakers.
For more information about our language courses, please check: mysaxion.nl/learndutch
On MySaxion.nl you will find all the tools you need for your studies at Saxion. You can find the following on MySaxion:
- Your timetable and changes to your timetable;
- Information about exams;
- Your most recent e-mails, grades and Bison and Blackboard announcements;
- Who’s who: easily search for a lecturer or fellow student;
- Information about your degree programme and Saxion's facilities;
- Urgent notices and news
Want to learn more about MySaxion? Watch the MySaxion video.
What to do in case of an emergency?
Save the Saxion emergency telephone number (088 - 019 6333) in your phone. In case of an emergency at Saxion, always call this number first – not 112!
In all buildings and rooms, you'll find signs with instructions as to what to do in case of an emergency. There's also a yellow sign with instructions in case of fire, an accident or an evacuation.
In the event of an evacuation, you'll hear an emergency buzzer. Follow the instructions of the evacuation team.
ICE contacts: make sure your contacts in case of emergency are visible. Put 'ICE' (in case of emergency) in front of the entries for the people who are important to you in the phone book of your mobile phone. That way, we'll know who to call in case you've been involved in an accident. Some phones also allow you to register ICE numbers which emergency services can access, even when your phone is locked.