As an international student, you'll not only need to know about your programme at Saxion, but also where to go for practical information and assistance.
You may have questions about insurance, housing, municipal registration, opening a bank account, and so on. To help you, we've bundled these topics in a handy overview.
Things to arrange as soon as you arrive
We will also schedule intake meetings in which we inform you about the above mentioned topics and more, so you will be well prepared when you start with your study. More information coming soon!
For information about pick up days, the Saxion bus and travelling to your accommodation, check the arrival information.
As soon as we know your arrival details we will inform our Saxion ambassadors.
Our ambassadors are a group of current Saxion students who are willing to help out and guide you during your introduction period (and afterwords). They will support you and give you social guidance where you need.
In case we have missed your details and you want to contact one of our ambassadors please send an email to: firstname.lastname@example.org.
HOI is THE introduction for all new Saxion students (Dutch and international students).
We advise you to arrive on time to join this week as this the moment to meet fellow students and to attend fun events.
The HOI Introduction only takes places in August.
As a NON-EU student you have a residence permit based on study. This permit is valid for the full duration of your study.
Normally your residence permit is ready to collect at the IND office (Immigration Services) in Zwolle city within a few weeks after your arrival.
When your residence permit is ready you can expect an email from International Office with this information.
The GGD, Community Health Service, is for many a familiar name. These local health services are responsible for preventive health care.
When you will be living in The Netherlands for more than three months, you are obliged to inform the City Hall about this.
After your arrival in the Netherlands, Saxion will arrange the first appointment with City Hall.
Medical Care is of high quality in the Netherlands. Since medical costs for treatment can be very high, it is very important to be properly insured, especially if you need specialist help from the hospital.
In the Netherlands you need to see the Family doctor first before you can go to the Hospital.
For most international students Saxion applies for an ICS Complete insurance with the insurance company AON. This is an insurance for healthcare and liability.
Concerning healthcare it means that a doctor’s visit, most medication and dental emergencies are covered. The costs for pre-existing conditions will not be covered.
AON claim procedure
When you have medical receipts to claim you need to fill in the medical claim form of AON. AON will take care of this procedure and make sure the claim completes within 4 to 6 weeks. See link for more information. AON will contact you by email to inform you about the process. Normally within 4 to 6 weeks the claim procedure is completed.
If you live in the Netherlands you will probably need a bank account.
There are many different banks which offer a variety of services. You can choose one of them for opening a bank account and other financial matters.
You need a proof of registration from Saxion to open a bank account. You can get one at the Service Point.
The way to successful communications starts with language. Having a good command of the Dutch language will enhance your possibilities and will give new impulses to your professional and social life. Saxion offers language courses at different levels to non-native speakers. More information.
What to do in case of an emergency?
- Save the Saxion emergency telephone number (088 - 019 6333) in your phone. In case of an emergency, always call this number first – not 112!
- In all buildings and rooms, you'll find signs with instructions as to what to do in case of an emergency. There's also a yellow sign with instructions in case of fire, an accident or an evacuation.
- In the event of an evacuation, you'll hear an emergency buzzer. Follow the instructions of the evacuation team.
- ICE contacts: make sure your contacts in case of emergency are visible. Put 'ICE' (in case of emergency) in front of the entries for the people who are important to you in the phone book of your mobile phone. That way, we'll know who to call in case you've been involved in an accident.